At the time of delivery, our drivers will remove the shrink wrap, conduct a brief visual inspection for damaged products, and deduct any obviously damaged or mis-picked items from the invoice. If you discover any mis-picked items after delivery, please email us at [email protected]. Include the product name, item number, size, and expiration date. All damages or order errors must be reported within 48 hours of delivery.

Items in re-sellable condition may be returned to inventory within 30 days of delivery with prior office approval. A minimum restocking fee of 15% will be charged per instance. Please contact our office to obtain approval. Credit will not be issued for expired products or products within six months of their expiration date.

For returns unrelated to damage or IPS mis-picks, an IPS return form must accompany the items. All return forms must be fully completed; credit will only be issued after review. Additionally, an IPS Credit Request Form must be completed in full; no substitutions are accepted. All coupons, frequent buyer cards, and return forms must be submitted within 30 days of customer redemption. Due to manufacturer requirements, coupons submitted after 30 days from the printed expiration date will not qualify for credit. Credit for returned items will appear on a future invoice. Please do not modify the invoice to apply credit at the time of return.

IPS reserves the right to investigate and deny returns or credit requests. Fraudulent credit requests will result in the revocation of previously issued credits and discounts and may lead to the immediate termination of accounts and agreements with IPS. IPS reserves the right to refuse service.